Basically, I explained to her the situation I've been dealing with and she looked utterly confused. Quite frustrating if you ask me. I then watched as she brought up the facilitators version of the student portal and kept an eye as she examined the hold on my financial aid.
Here's where I get really ticked off. As she was explaining to me that it was a standard hold for students, one that gets removed after completing two weeks of classes, she was moving her mouse around the screen, changing the hold reason from a repeat of the previous letter to a whole new type of hold that didn't reflect before that very moment. I asked her what she just changed it for and she denied having changed anything. Furious, I told her not to lie to me and just admit if there was an error in the second denial and she blinked and looked scared and said that she didn't change a thing. I stormed out of the office because I was too angry to look at her any more. I immediately logged online and to my surprise, there was no longer a Financial Aid denial any more. She had in fact changed it to a standard hold.
I understand that mistakes happen. Neither humans or machines are perfect, but why do you have to lie to me about it? Just calmly explain the situation and apologize for making me get up at the crack of dawn to get to your office in time to see you before my class when there was no reason to in the first place. That's all I'm asking.
Thank you for your time. Hope I never see you again.
No comments:
Post a Comment